our story.

elegant design. unparalleled beauty.

Luna Australia is an independent family jeweller with experience and expertise in the beautiful world of jewellery. We are passionate about offering the highest quality of service. We are inspired by daintiness and the exploration of our inner femininity.   

We are fortunate enough to be located on the coastline of Sydney, Australia where we experience the magic of the ocean. Therefore, we'd love to give back. 10% of each order will be donated to WWF Australia to help protect and maintain our ocean and sea animals. Shop now if you'd like to take part in our mission.

 

shipping & returns.

We work hard to provide exceptional customer service. Please check out our store policies below to understand exactly how we operate. Contact us if you have further questions and we’ll be happy to help. 

ITEMS MUST BE RETURNED WITHIN 30 DAYS OF PURCHASE IF YOU CHANGE YOUR MIND.


If you change your mind, items may be returned for a refund or exchange within 30 days of purchase if:

  • You have proof of purchase

  • Items were purchased from the official Luna Australia online store: www.lunaaustralia.com.au

  • Items are in a saleable condition (items must be unworn, unused, undamaged and as sold)

  • Items are returned within 30 days of date of purchase 
     

Refunds will be given in the same form of payment as your purchase was made. If the original form of payment is not available, you will have a choice of a product exchange. Shipping charges are not included in refunds.

 

To request a return of an item purchased online please contact our customer service team.

FAULTY ITEMS AND WARRANTY INFORMATION


If you believe your items are faulty upon purchase, you may be eligible for a refund, repair, or replacement under the relevant provisions of Australian Consumer Law. 

 

Refunds will be given in the same form of payment as your purchase was made. If the original form of payment is not available, you will have a choice of a product exchange. Shipping charges are not included in refunds.